--- title: "Method — how a request is handled" description: "The path of a request, from the first message to going live: an AI tool sorts and prepares, continuous monitoring spots failures, and anything at stake is still decided by a human." canonical: https://www.sebastiensoulier.com/en/method author: "Sébastien Soulier" language: en dateModified: 2026-11-05 --- # How a request is handled A fix, an improvement, a question: every request follows the same short path. It is designed to answer you quickly, without ever losing control of what changes on your side. Two tools I built carry it: Edith, which prepares the work, and StatHall, which monitors your tools continuously. ## What is Edith? Edith is a tool I built for my practice, powered by artificial intelligence. It is not a person: it is software that does the preparation work. It reads every request, sorts it by urgency, prepares the answer and brings it to me. The tool prepares; whenever something is at stake, I decide. - **Read and sort** — Every request is understood, classified and put in order of priority. - **Prepare** — A proposed approach, then the work itself, on a separate copy. - **Report** — What matters waits for my approval, and nothing goes live without my review. ## Five steps, one person who decides - **01 · You get in touch** · You — An email, a message, a call: in your own words, no form or ticket to fill in. - **02 · The request is sorted** · Edith — Edith qualifies it — fix, improvement or question, urgent or not — and drafts a proposed approach. - **03 · I approve the approach** · Me — I read the proposal, correct it or set it aside — except for tasks with nothing at stake, handled on their own. If the request affects budget or timing, you are consulted first. - **04 · The work happens on the side** · Edith — The change is prepared on a copy, never on the tool you are using. Every sensitive step waits for my go-ahead, and automated checks run before my review. - **05 · Verified release** · Me — Once reviewed, the change goes live and is checked from the outside. You receive a report: what changed, and how to see it for yourself. ## Confidence decides who acts Not everything needs approval. For each task, two questions: is the tool sure it has understood, and what is at stake if it is wrong? The answers decide who acts. Tasks with no added value are automated, and human attention goes where it matters. - **Always human** · high stakes · whatever the confidence — Going live, budget, data: a person decides, even when the tool is sure. - **Proposed, then approved** · low stakes · the tool hesitates — The task needs judgement, or the tool is not certain: it proposes, I decide. - **Automatic** · low stakes · the tool is sure — Sorting a request, summing up the day, closing an alert whose cause has gone, drafting the report. It happens on its own, and it stays on record. ## An ordinary morning An example to make it concrete, not a promised turnaround: every request has its own, announced as soon as it is sorted. - **9:10** · You — You report that your file export no longer includes the dates. - **9:12** · Edith — Edith has sorted the request: a fix, high priority. The tool suggests reproducing the problem before touching anything. - **9:20** · Me — Between two meetings, I approve the approach from my phone. - **9:45** · Edith — The fix is ready on a copy, the checks are green. I review what changed. - **10:05** · Me — It is live and verified: the export has its dates back, and you have the report. ## StatHall: spotting the failure before you do The best request is the one you never have to make. StatHall continuously monitors your applications and servers: free space, certificates, security updates, crashes, end of support. It links alerts together to trace them back to their cause, and every day an AI writes up the summary. Monitor → Detect → Sort → Fix → Verify - An alert enters the same path as a request: sorted, approved, fixed, verified - Related alerts are grouped: you treat one cause, not ten symptoms - Often, the problem is solved before you have noticed it - Monitoring is delivered with its alerts; following them on your behalf is an option Discover StatHall : https://www.stathall.com ## The tool prepares, a human decides ### You — the need and the trade-offs - Describe the need, in your own words - Decide if budget or timing changes - Receive a clear report ### Edith — the tool that prepares - Sort and qualify every request - Propose an approach - Prepare the change on the side - Write the report ### StatHall — the tool that monitors - Monitor your tools continuously - Group alerts by cause - Sum up every day ### Me — the one who decides - Decide whenever there is doubt or something at stake - Review before anything goes live - Remain your single point of contact ## What it changes for you - **A faster answer** — Sorting and preparation do not wait for me to be free: your request moves forward, even during my meetings. - **A fairer price** — The time saved shows in the quote: it is the AI-assisted option, priced next to the conventional one. - **Never a testing ground** — Everything is prepared on the side. Until it has been reviewed and approved, nothing changes on your end. - **A record of every request** — What was asked, decided and changed stays in writing: nothing depends on anyone's memory. ## What the AI never does on its own - Put a change live - Touch the tool you are using - Settle a case it is unsure about - Spend without a cap ## And for your own day-to-day? The same principles apply to your quotes, emails and invoices: a well-configured AI assistant prepares, you review. Everyday AI assistants : https://www.sebastiensoulier.com/en/assistants ## A free one-hour conversation You describe your situation and priorities, and you leave knowing where to start — advice, project ownership support or delivery. - Email : soulierseb@gmail.com - Phone : 06 77 22 89 25 --- Equivalent HTML page : https://www.sebastiensoulier.com/en/method Other pages : - https://www.sebastiensoulier.com/en - https://www.sebastiensoulier.com/en/services - https://www.sebastiensoulier.com/en/references - https://www.sebastiensoulier.com/en/assistants - https://www.sebastiensoulier.com/en/about - https://www.sebastiensoulier.com/en/legal - https://www.sebastiensoulier.com/en/business-card